Contact Us
We're here to help. Reach out through the right channel below and we'll get back to you as quickly as we can.
Get in Touch
Choose the category that best matches your enquiry.
For account issues, task problems, payment questions, and general help with the platform.
support@acefre.comTo escalate unresolved disputes between clients and runners that couldn't be settled directly.
disputes@acefre.comStart with the standard processFor businesses wanting to use Acefre for regular deliveries, logistics support, or bulk task management.
partnerships@acefre.comFor universities and campus organisations wanting to onboard Acefre and bring the marketplace to their students.
campus@acefre.comFor journalists, bloggers, and media inquiries about Acefre, our story, or campus service trends in Nigeria.
press@acefre.comTo report technical issues or security vulnerabilities. We take security reports seriously — please include as much detail as possible.
bugs@acefre.comSecurity issues: security@acefre.comGeneral Questions
Looking for quick answers? These resources may save you time.
Response Expectations
Our team operates Monday–Friday, 9am–6pm WAT. We do not offer phone support at this time.
What to Include in Your Email
Help us resolve your issue faster by including these details.
Your account email
The email address linked to your Acefre account.
Task ID (if relevant)
Found in your task history. Helps us locate the specific job quickly.
Clear description of the issue
Explain what happened, what you expected, and when it occurred.
Screenshots or evidence
Attach any images, receipts, or recordings that support your case.
Social Media
You can also reach us on social media — though email is faster and more reliable for support requests. For urgent account or payment issues, always email us directly.
Our social handles will be linked here as we grow our presence across platforms.