Identity Verification
Build trust. Unlock more opportunities.
Acefre connects students and campus residents with trusted runners. Verification is how we ensure every person on the platform is who they say they are — protecting customers, empowering runners, and building a campus community you can rely on.
Why verification exists
Platform safety
Verification deters bad actors from creating anonymous accounts to exploit customers or game the system.
Fraud protection
Verified identity documents make it harder for fraudulent runners to disappear after accepting a task or payment.
Runner credibility
A verification badge on your profile signals to customers that you are a real, accountable person — not a random stranger.
A trusted community
When every participant is verified, the whole marketplace becomes safer, fairer, and more valuable for everyone.
Verification levels
Each level unlocks additional capabilities on the platform. Levels build on each other — completing Standard requires Basic first.
- Email verified
- Phone number verified
Unlocks: Access to posting tasks on the platform
- Government-issued ID (NIN or Voter's Card)
- Live selfie photo match
- Basic identity confirmation
Unlocks: Required to accept and fulfill tasks as a runner
- Student ID or university enrollment proof
- Utility bill or residential address
- School or employer email verification
Unlocks: Higher trust score, premium task access, priority placement in search
Identity documents accepted
All documents must be valid (not expired), clearly photographed, and match the name on your Acefre account.
National Identity Number (NIN)
Your NIMC-issued NIN slip or NIN card is accepted for Standard and Enhanced verification.
Voter's Card (PVC)
A valid Permanent Voter's Card issued by INEC is accepted as a primary identity document.
International Passport
A valid Nigerian international passport (data page) is accepted for identity verification.
Student ID
A current, university-issued student ID with an expiry or session date is required for Enhanced verification.
School or Employer Email
Verification via a .edu.ng or institutional email address confirms your campus affiliation.
How the review process works
From submission to decision, here is exactly what happens to your verification request.
Submit your documents
Go to your account settings, open the Verification tab, and upload a clear photo of your ID and a selfie.
Automated initial check
Our system runs an automated document check within minutes — confirming document type, clarity, and basic data match.
Manual review if needed
If the automated check flags anything, a member of our trust team reviews your submission within 1–2 business days.
Approval or rejection with reason
You receive a notification with the outcome. If rejected, the specific reason is provided so you can resubmit.
If your verification is approved
- ✓A verification badge is added to your public profile
- ✓Your trust score increases immediately
- ✓New task categories are unlocked based on your level
- ✓You appear higher in runner search results
If your verification is rejected
You will receive the specific reason. Common reasons for rejection include:
- •Blurry or unreadable document photo
- •Expired government-issued ID
- •Name on ID does not match your account
- •Selfie does not clearly match the document photo
You can correct the issue and resubmit immediately — there is no waiting period.
Privacy and security
End-to-end encryption
Every document you upload is encrypted in transit using TLS and encrypted at rest. No plaintext copies are stored.
Not shared with other users
Your identity documents are never visible to customers, other runners, or any other user on the platform.
Used only for verification
Documents are used exclusively to confirm your identity. They are not sold, rented, or used for any other purpose.
Deletion on request
After your verification is complete, you can request deletion of your uploaded documents from your account settings at any time.
For full details on how Acefre handles personal data, read our Privacy Policy.
How verification affects your trust score
Your trust score is a number visible on your profile that tells customers and the platform how reliably verified and trusted you are. It is calculated from several signals — verification level being one of the most significant.
+10 pts
Basic verified
Email + phone confirmed
+35 pts
Standard verified
Government ID + selfie match
+25 pts
Enhanced verified
On top of Standard verification
Runners with higher trust scores appear earlier in search results and are more likely to receive task offers. A high trust score is the clearest signal of credibility on Acefre.
Benefits of being verified
For customers
- Peace of mind knowing your runner is identity-verified
- Confidence that your task is handled by a real, accountable person
- Higher trust score shown on runner profiles at a glance
- Reduced risk of fraud or abandoned tasks
For runners
- More task offers — customers prefer verified runners
- Higher earnings potential through premium task access
- Improved search ranking and profile visibility
- Verification badge builds lasting credibility on campus
Frequently asked questions
Ready to get verified?
Start your verification in your account settings. It takes less than five minutes to submit your documents.
Want to become a runner? Learn how to apply.